Refund and Returns Policy

What is the period for the return of orders?

We have a product-specific return and replacement policy. The return/replacement window will be available from 0-7 days from the date of delivery. Please check the return policy before placing an order.

Returning a product is easy. If you’re unsatisfied with your purchase, you can return it using one of the return options. Please note that return requests for products must be received within 7 days of the shipping date, ensuring the product is in its original condition.

We reserve the right to deny a refund if the product does not meet the Return Policy guidelines. We guarantee that our products are free of manufacturing defects. If you receive a damaged or expiring product, we will accept the item for assessment and provide a return if it is validated as faulty.

RETURN INSTRUCTIONS

You can raise a Return Request for a product by following the steps below: 

1. Tap on Order History
2. Choose the product to be returned 
3. Enter details to create a return request

Returns are typically picked up within 2 – 4 business days from the original delivery address. Please ensure the package is ready to be picked up. Securely pack your return items in the original packaging, and make sure the product is sealed. 

Hand over the package to our shipping partner. If you miss the return pickup, we will make one additional attempt to collect your return package on the same business day. After the second attempt, the return request will be canceled. 

Usually, our executive will try to reach you on your registered mobile number as soon as your return request is received. We will proceed with the returns check and validation. 

Once the return has been approved, we will notify you by message and email, and your refund will be credited within 7-12 working days. If your return is not approved, a member of our Customer Care team will contact you.

Refund Policy

Refunds will be made to the same methods of payment that you originally used for the purchase within 7-12 working days. Please note that the issuing bank dictates refund payments and is not in our control. 

There are no extra charges for returns. Please note that we are unable to issue refunds for your product through cash or cheque. We are unable to provide refunds for products that are damaged due to negligence. 

If a product is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right not to return an item that does not comply with our Returns Policy. Please get in touch with our Customer Care team to enquire about the validity of your return if you are unsure.

ITEM DAMAGED DURING SHIPMENT

If you received a product that was damaged upon arrival, contact our Customer Care team immediately. You have the right to get a full refund on all shipments that arrive damaged. 

Please inform us within 24 hours of receiving the product. 

To return an item, read and follow the Return Instructions carefully. Once the item is received, we will assess and validate it. If approved, we will refund the price of the damaged product.