Proof Of Delivery

We ensure the delivery of medicines to your doorstep within the time frame of 3 – 5 business days through our trusted delivery partners, USPS & FedEx, that provides tracking information for your packages. You will receive a unique tracking number when creating a label with delivery confirmation. This number allows you to track the progress of your shipment as it moves through the postal system and can track the location of your order.

The Tracking Information Includes Status Of The Events Such As –

• Acceptance/ Pre-Shipment
• Moving Through Network
• Preparing for Delivery
• Out for Delivery
• Delivered/Delivery Attempted

This helps you know where your packages are and what’s happening. It adds an extra layer of openness and safety to the shipping process. If you are unavailable to receive the order, we will reattempt to deliver your product the next day.

The proof of shipment document may be in the form of a physical receipt or a digital file. It shows that the shipment has been sent out. The document will include the time and date of shipment, customer name and contact number, the zip code, and any specific delivery requests.

We ensure that the products you order are delivered in excellent condition in the fastest time possible. All orders are shipped within 3-5 working days of placing them. Although we strive hard to deliver orders within the given turnaround time, there may be rare instances when an order is delayed due to circumstances beyond our control.

A proof of delivery document typically comes in two formats –

• Physical (traditional)
• Electronic proof of delivery

Sending proof of delivery is the very last step in the delivery process. Once a delivery is completed, the document is shared with the package recipient. This is a kind of receipt for the

customer to prove they received the order. If the customer does not reject some or all of the items, then the delivery is complete. If they reject part or all of the delivery, the customer must record the reasons for rejection on the POD. Proof of delivery is customer-focused. This is the point where the customer accepts responsibility for the goods.

We offer guaranteed delivery on certain delivery speeds and select products. When guaranteed delivery is available on an order, we’ll state this on the checkout page, with the associated delivery date and cost. If we provide a guaranteed delivery date and a delivery attempt isn’t made by this date, we’ll refund any shipping fees associated with that order.

The “order within” countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. The delivery day may become unavailable within that time frame due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is in your order confirmation email.

Delivery Attempts

If a shipment requires either an indirect, direct, or adult signature, and a delivery attempt is made, but no one is there to sign for the package, the driver will leave a door tag at the recipient’s door. If no signature is required, the shipment will be left at the recipient’s door.

If a signature is required, the driver will typically try to deliver the package up to three times. If a label has been applied to the back of the tag, the driver was unable to leave the package due to signature requirements or felt the package was not safe to deliver.

In those situations, we may no longer automatically reattempt the delivery, and the package will be taken to a nearby location to be held for you to pick up from there. The label on the door tag includes the pickup location address, business hours, and time the package will be available. The door tag and a government-issued photo ID are needed for pickup.

Upon delivery, the supplier and the customer receive notification that the shipment has reached its final destination or has been delivered successfully.