Faqs

How can I pay for my order?

You can safely pay for your medicine order by using these payment methods (Card Payment, Gift Cards, Bitcoin, and Mobile Payment)

How can I track my order?

To track your order, you can download our app or go to the tracking page. Enter your tracking ID and click on ‘TRACK’. You can also log in with your mobile number to view all shipments being delivered to you by Delivery and reach out to our customer support.

Why is my package delayed?

Your Delivery may get delayed due to unforeseen circumstances. A new delivery timeframe will be mentioned when you track your shipment on our website. If you have any other additional queries regarding your shipment, contact us.

How can I arrange for the Delivery of my product if I missed it today?

Your delivery partner will again reach out to you to deliver the product. If you miss it again, your order will automatically be canceled by the delivery partner.

When will I receive my order?

Usually, the order is delivered within 3 – 5 business days. In case it gets delayed due to any circumstances, you can check the delivery status or contact our delivery partner for further information.

How can I reschedule delivery/pickup for my order?

To reschedule your order, you can contact our customer care team.

Will I get an Invoice for my order?

After buying your medicines, an invoice will be provided at the time of Delivery by the assigned delivery partner. However, you can check your order summary in your order history on the website or app.